Appinio empowers decision makers through real-time access to consumer opinions. As the world’s fastest market research solution, Appinio collects millions of answers globally from specific consumer groups – every day. We help over 700 companies across all industries through our all-in-one survey platform to validate decisions in minutes and really put customer centricity into practice.
As a Consultant Customer Success (m/f/d), you will ensure our clients get the most out of Appinio and feel and understand the benefits of real-time market research.
YOUR TASKS
- Strategic, proactive consulting along the customer journey on the use of real-time market research in various areas of the company
- Full responsibility for our clients in terms of individual consumer insights needs
- Implementation of onboardings and trainings (webinars, workshops, conferences) regarding potential use cases
- Voice of the customer to our IT, sales, PR and marketing teams in the further development of our product
Building and maintaining long-term, strong, trusting customer relationships - Customer development and individually adapted upselling
YOUR PROFILE
- Degree in psychology, business administration, market research or similar fields
- Experience in supporting and consulting of B2B customers – ideally in SaaS, management consulting or advertising/communication
- Background in market research is a plus
- Fluency in English
- Excellent communication skills, hands-on mentality, pragmatism and proactivity
Our mission is to spread the power of consumer opinions. Our vision is to make market research accessible to everyone and help decision makers to understand how people think, feel, and act. We want to empower our clients to make the right decisions, by making people’s opinions the center of their work. Customer centricity is our focus and our goal is, to not just satisfy but inspire our clients.
Join Appinio and be part of one of Germany’s fastest growing startups. At Appinio, you will have the challenging and incredibly rewarding role to actively take part in shaping the future of digital market research. We are a dynamic team of 50 people with a strong entrepreneurial spirit who believe in the disruptive vision of Appinio. You will act autonomously as part of an agile, intrinsically motivated team with flat hierarchies, a vibrant atmosphere and lots of ideas. The more ideas you share, the better. We love what we do, constantly challenge ourselves and try out new things. You are courageous and like to leave old thought patterns behind? Then this is where you need to be.
WHAT’S THE NEXT STEP?
Eager to join us on our mission? We look forward to receiving your application via appinio.de/careers. If you have any questions, feel free to reach out at any time on 040 87408303 or jobs@appinio.com
YOUR CONTACT
Katharina Münd
T +49 40 228657319
www.appinio.com
APPINIO GmbH
Jungfernstieg 49
D-20354 Hamburg
*References in this document to workers, employees, role holders, etc. always include the female and/or other alternative addressing. In the interests of reading flow, we have refrained from constantly mentioning all alternatives.
Um sich für diesen Job zu bewerben, besuche bitte appinio.jobbase.io.
